Features

The purpose of DigTix is to promote safety and damage prevention through technology while improving quality of life for the general public.

By harnessing the latest computer technologies, we strive to:

- Prevent damage through accurate and timely locating of underground utilities.
- Promote safety by increasing awareness, communication, and transparency.
- Increase operational efficiencies for all stakeholders.
- Decrease costs through strategic planning and business intelligence.

Below is a brief summary of the DigTix features that allow organizations to accomplish these goals and much, much more.

Custom Software Solutions

Our team understands that every organization is unique, including yours. DigTix is not an off-the-shelf software suite; It is a constantly evolving set of features designed to help you with your specific goals and challenges. Our culture is centered around delivering a framework that can be easily modified to support YOUR workflow.

The features listed below are the most commonly used pieces of the DigTix framework. If you see (or don’t see) something you’d like more information about, let us know!

functionality

Automated Processing

Automated Processing

DigTix processes incoming or updated jobs into your work queue automatically. Whether it’s an email or FTP system, DigTix seamlessly prioritizes, assigns, and geographically locates new excavation work, as well as determines proximity to existing underground infrastructure. Administration tools allow managers to customize prioritization and work assignment factors. If work is cancelled, DigTix will notify the appropriate users that the job may no longer need to be completed. Users may also be notified in real-time when emergency requests are encountered.

Mapping

Mapping

The location of excavation work is paramount, which is why DigTix allows the viewing of these locations and work information in a geographic map. Surrounding roads, buildings, trees, and landmarks are easily related to the location of excavation. The display of existing underground facilities can be overlayed to determine what level of risk is associated with excavation in any location. Custom map-based diagrams can be created and attached to requests and included in automated responses to the excavators.

Prioritization

Prioritization

Incoming work is automatically prioritzed by DigTix based on three main factors: 1) The priority information sent by the excavation requestor. 2) The proximity of excavation to existing facilities. 3) The amount of time left until the excavation is planned to begin. All three of these factors are collectively taken into consideration to determine an overall priority for each excavation job. Administration tools allow managers to modify the impact of each of these three factors, providing for a fully customized prioritization plan that meets your exact needs.

Load Balancing

Load Balancing

DigTix provides the ability to assign incoming work to employees in a variety of ways. Assignment parameters include municipality, priority, excavator, call center, proximity, time of arrival, work type, and much more. Work can even be assigned based on custom map polygons. Mechanisms are provided for balancing work loads such that no locator is overwhelmed or under-utilized. Managers can easily view and control the work that is assigned to each of their employees.

Research

Research

Work details and locations can be researched and supplied with annotation. DigTix allows a wide variety of customized notes and flags to be associated with work items such that the locators who are servicing the excavation sites in the field have all the information they need to perform the job efficiently and accurately. Files such as photos, video, or any other pertinent information can also be attached to each work item and shared with others.

Collaboration

Collaboration

Teamwork is key to succeeding in any industry, and DigTix provides the ability to communicate and collaborate with others via real-time chat. Private message, chat room, file-sending, white-boarding, and announcement features will allow any group to work as a cohesive team to get the job done efficiently and correctly. DigTix accounts can also be created and assigned to excavators, facility owners, and call centers so pertinent information can be communicated about their requests.

Servicing

Servicing

Automatically prioritized work lists provide DigTix locators an easy method to see their work for the day. Excavation locations can be routed to provide efficient driving directions for servicing all selected jobs. Once in the field, locators can apply the charges appropriate for the work performed, update, and close the work accordingly. In cases where internet connectivity is not an option, offline storage and interaction of work information is possible. When internet connectivity is restored, users can synchronize any updated information back to the cloud.

Diagramming

Diagramming

Documentation is key to damage prevention and safety, which is why DigTix provides rich, GIS-enabled diagramming. As-built infrastructure overlays and imagery can be manipulated with precise control. Provide accurate documentation directly to excavators before work begins, ensuring they know what’s below before ground is broken.

Responding

Responding

DigTix can be configured to notify others when specific things occur to work items. If a job is completed, delayed, or at risk, notifications can be sent. Call centers, facility owners, excavators, and other third parties can be notified via email, FTP, SOAP, third party API, or a custom-developed method. There are a wide variety of automated response possibilities to ensure all parties know what they need to, when they need to.

Reporting and Analytics

Reporting and Analytics

A standard set of PDF and CSV (Excel) reports are provided out of the box. These reports include, but are not limited to: invoicing, auditing, productivity, and history/log reports. New reports can also be developed for any DigTix data to meet any customer’s specific needs. Additionally, a powerful drag-and-drop analytics platform can be leveraged to provide business intelligence to answer your operational and forecasting questions.

Mobile

Mobile

DigTix Mobile requires no additional software installation. It is not a watered-down version of the desktop offering; Users can immediately interact with the same features and user interface across any device. Mobile features allow users to easily attach photo/video from their phone to a locate request or get GPS turn-by-turn directions to the next job site. Damage prevention never takes a break, which is why DigTix allows your team to support it anytime, anywhere.

service

Setup

Setup

DigTix server setup is free and easy. A DigTix instance can be set up and delivered within one working day. After this instance is delivered, we work with organizations on a case-by-case basis to determine how they can efficiently leverage all of the DigTix features and provide coaching on best practices. We can also assist in setting up the initial business configuration – creating users, importing your contracts and billing charge information, etc.

Support

Support

DigTix is not a software product; it’s a complete service system designed to take care of a utility locate contractor’s operational needs. A dedicated point of contact provides around-the-clock service for support requests, maintenance, questions, and anything else that is needed. You will never be routed through an automated answering system. Our service goal is to be thought of as a company’s own in-house operation support system (OSS) department. We want you to succeed, and we’ll do whatever it takes to be a part of your success.

technical

Hosting

Hosting

DigTix is hosted on Amazon Web Services (AWS), the market leader for cloud-computing. Our infrastructure provides fault-tolerant on-the-fly scaling to meet the needs of any company, no matter how big or small. Our SLA provides minimum 99.99% uptime, with a goal of 99.999%. Redundant storage and daily backups ensure your data is continually kept safe and sound.

Security

Security

Encryption and authentication features keep DigTix data secret and secure. The encryption standards utilized by DigTix are approved by the United States Secretary of Commerce and the National Security Agency for transmission of top secret information. The authentication methods used by DigTix were designed by the United States National Security Agency and have been published as a United States Federal Information Processing Standard.